Refund & Returns Policy

Your rights under the Consumer Protection Act

South African customers who buy online have a 7-day cooling-off period under section 44 of the Electronic Communications and Transactions Act, and the right to return defective goods within 6 months under section 56 of the Consumer Protection Act. Nothing in this policy limits those rights.

30-day returns

You have 30 days from the delivery date to request a return. Candles must be unlit, diffusers and sprays unopened, and everything in its original packaging.

How to start a return

• Email admin@ariimicreek.com with your order number and reason for return.
• We'll reply with a return authorisation and the return address.
• Send the item back using a tracked courier. Return shipping is at the customer's cost unless the item is faulty or arrived damaged.

Refunds

Once we receive and inspect the return, we'll process your refund within 5 business days to the original payment method. Bank clearing can take an additional 3–5 business days.

Faulty or damaged items

If a vessel arrives cracked or a candle burns unevenly through no fault of your own, send a photo within seven days of delivery — we'll replace it immediately and cover the shipping, no return needed.

Non-refundable items

• Gift cards
• Items marked "final sale"
• Candles that have been lit, or diffusers and sprays that have been opened